Refund Policy

At Jewelry File Store, we strive to provide high-quality digital products and ensure customer satisfaction. Please read our refund policy carefully before making a purchase.

1. Digital Product Nature

All products sold on our website are digital downloads (CAD files, images, videos, and related assets). Once the purchase is completed and access is granted, the product is considered delivered.

2. No Refund Policy

Due to the nature of digital products, all sales are final, and we generally do not offer refunds, returns, or exchanges once the files have been accessed or downloaded.

3. Exceptions (30-Day Money-Back Guarantee)

We offer a 30-Day Money-Back Guarantee under the following conditions:

• You are unable to access or download the files
• The files are corrupted or technically unusable
• You did not receive the product after payment

If any of the above issues occur, please contact us within 30 days of purchase, and we will either:

• Fix the issue, or
• Provide a full refund if the problem cannot be resolved

4. Non-Eligible Refund Cases

Refunds will not be provided in the following situations:

• You changed your mind after purchase
• You do not have the required software to use the files
• You expected physical products instead of digital files
• You misunderstood the product description
• You no longer need the product

5. License & Usage

All purchases are subject to our licensing terms:

• Files are for end-product use only
• Reselling or redistributing the digital files is strictly prohibited
• Commercial use is allowed only for final jewelry products

Violation of these terms may result in access termination without refund.

6. How to Request Support

To request support or a refund under eligible conditions, please contact us:

📧 Email: contact@jewelryfilestore.com

Please include:

• Your order details
• Description of the issue
• Screenshots (if applicable)

7. Processing Time

Refund requests (if approved) will be processed within 5–7 business days.